1. What types of wood products do you sell?
We offer a variety of handcrafted wooden products including furniture, home decor, kitchen accessories, and custom-made items. Our collection is made from high-quality, sustainable wood sourced from trusted suppliers.
2. Are your products customizable?
Yes! Many of our products can be customized in terms of size, finish, and style. If you’re looking for a unique design, we also offer custom woodwork solutions. Feel free to contact us with your specific requirements.
3. Do you offer international shipping?
Currently, we offer shipping within the United States. For international orders, please get in touch with us to discuss shipping options and pricing.
4. How can I place a custom order?
To place a custom order, simply reach out to us through our contact page, or email us directly with your project details. Our team will work with you to bring your vision to life!
5. How long does it take to receive my order?
Our standard processing time is 7-10 business days for most items. Custom orders may take longer, depending on the complexity of the project. You’ll receive an estimated delivery date at checkout.
6. What is your return policy?
We offer a 30-day return policy for most products. If you’re not satisfied with your purchase, please contact us within 30 days of receiving your order for instructions on returns or exchanges.
7. How do I care for my wooden products?
To keep your wooden products in great condition, clean them regularly with a soft cloth. Avoid exposing them to direct sunlight or moisture. For furniture, consider re-oiling or waxing occasionally to maintain the finish.
8. Are the woods you use sustainably sourced?
Yes, we are committed to sustainability and use responsibly sourced wood from certified suppliers who follow ethical practices to minimize environmental impact.
9. Do you offer gift wrapping services?
Yes! We offer gift wrapping for most of our products. You can select the gift wrap option at checkout, and we will ensure your purchase is beautifully packaged for that special occasion.
10. How do I contact customer support?
You can reach our customer support team by visiting our Contact Us page, emailing us at privacy@enjoywoodcraft.com, or calling our customer service line at (323) 526-5127. We are happy to assist you with any questions or concerns!